OUR STORES

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STORE IN BANGALORE

CV RAMAN BENGALURU KARANATAKA  560093

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is the return & refund policy?

  • Generally, returnable items must be reported within a specified time frame (often 7 days).

  • Refunds are generally processed through the original payment method after inspecting the returned item.

  • Navigate to “Returns & Refunds” in the menu for full details.

What if my item arrives damaged or not as expected?

Contact support immediately via the email sailorsbow@gmail.com.
Provide order details and images of the damaged item. Once verified, the team will guide you through the next steps.

What are the business hours?

Support is available:

  • Monday–Saturday: 9:00 AM – 7:00 PM

  • Sunday: 10:00 AM – 5:00 PM
    For support, use the email "sailorsbow@gmail.com"

Are the products handmade or factory-made?

Sailorsbow focuses on promoting handmade, artisanal, and designer items.
Most products in handicrafts, bags, and décor are crafted by independent artists or small-scale creators.

What happens if I receive the wrong item?

In rare cases of order mix-ups:

  1. Take clear photos of the received item.

  2. Email sailorsbow@gmail.com within 48 hours.

  3. You will be eligible for a free return or exchange.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS